Warranty Terms and Conditions

Air Lounger Warranty

Helios offers a 1 year warranty on all air loungers and air bars except from refurbished and ex-demo purchases.

 

General Terms and Conditions

Helios' warranty covers only the items purchased directly from Helios, and Helios is not responsible for any costs, losses, or damages incurred as a result of any warranty claim. 

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Warranty remains valid under the original purchaser and cannot be transferred in the event of any gift or sale of Helios products. 

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Any products that are requested to be returned to Helios under warranty must include a return authorisation notice, which can be provided by Helios Customer Service. 

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Helios will cover the cost of any warranty returns by issuing a prepaid drop off label for purchases that have been placed within 6 months. The original packaging must be used for the return of the product. After this time (6 months), the customer will be responsible for any return postage and a tracked/ insured service must be used. Shipping charges are non-refundable. 

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Although our warranty is very inclusive, we do have some exclusions, these are the following: 

• General wear and tear

• Damage caused by misuse or neglect of the item

• Damage caused by exceeding maximum user weight

• Damage caused by insufficient packing during transportation of the item. 

• Damage caused by the use of solvents and adhesives.

• Damage caused by anything other than defects in material or manufacturers workmanship

• Any and all claims for consequential or incidental damages

• Helios products purchased from non-authorise retailers. 

• Damage or defects caused by impact with any materials or objects (rocks, stones, etc). 

• Damage or defects caused by outside of its intended purpose.

• Damage or defects caused by pressure dings. 

• Damage or defects caused by inappropriate storage in temperatures over 32⁰C and under 0⁰C.

• Damage or de-lamination caused by over-heating as a result of exposure to direct sunlight while not in use. 

• Damage or defects caused by direct impact with the ground/ floor. 

• Damage or defects caused by storage in closed, damp conditions (example a wet storage bag). 

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Should any modification, change, or alteration be made to the products that is not specifically authorised in writing by Helios, all coverage under the warranty will be void. 

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Any repaired or replaced products will be covered for the remainder of the warranty period, starting from the original date of receipt. 

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All warranty returns must be sent to us within 30 days of receiving the returns authorisation document. 

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Warranty, returns and/or replacements are only applicable/ redeemable in the following locales: United Kingdom

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Upon receipt of any warranty return item, and after undergoing our routine checks, we'll be able to take your case further and either exchange or refund your item as agreed.

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Up to 60 days: During the first 30 days of warranty, a refund or new replacement may be offered.

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60 days to 6 months: Between 60 days and 6 months from receipt of your product, a new replacement may be offered.

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6 months onwards: From 6 months, where appropriate, a like-for-like refurbished replacement may be offered.

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Please note, it can take up to 14 days for a return to be processed once we have received your consignment. 

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This warranty is in addition to and does not affect your legal rights under laws.​​​

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Ex-Demo Products

Please note, all ex-demo products come with a 6-month warranty. When purchasing this item, you waive any right to replacement, however in some cases this will be at the discretion of Helios.